Company Profile
Our clients are well-established and reputable Freight Forwarders that are looking for Ocean Export Coordinators in multiple locations across Canada.
In addition to offering competitive salaries, they also provide excellent benefits packages, RRSPs, training, courses, etc. Some of our clients also provide hybrid remote work and bonuses.
Responsibilities
- Customer order receipt and acceptance.
- Reserve booking with carrier and arrange for pickup.
- Reserve House and/or file number/input booking details into the system.
- Once shipment is delivered to the terminal, update the system.
- Create job costing including sourcing of all costs and enter into the system.
- Generate export cargo documentation; review and execute handling instructions.
- Create shipping pre-advice.
- Ensure customer satisfaction and retention by answering all customer inquires within the same day whenever feasible or within 24-hours of inquiry, including exceptions, rates, other fees, and track & trace.
- Increase customer satisfaction and business share through proactive and regular contact. Establish customer’s communication preferences (i.e., phone, e-mail, fax, visit).
- Handle and manage all customer contact at the file level regarding exceptions and discrepancies.
- Maintain a high degree of organization to ensure cargo and documentation deadlines are met.
- Assist Sales in compiling quotes if required.
- Work with Sales on account implementation, ensuring a smooth transition from Sales to Operations. Create customer SOPs in collaboration with Sales.
- Issue Certificate of Origin, Insurance Certificate, and any other documents.
- Arranging for legalization of documents and /or inspection (if necessary).
- Other duties as requested.
Qualifications