Company Profile
Our client, a Top 10 International Freight Forwarder, is looking for a US-Canada-Mexico, Transborder Coordinator to work at their Mississauga, Brampton, Milton branch.
Responsibilities
- Receive orders from clients and analyze their needs.
- Communicate with the different stakeholders in order to offer superior customer service.
- Suggest innovative solutions to clients.
- Communicate, in a timely manner, the relevant information and issues to the immediate supervisor.
- Open files for shipment and enter data in the operational system according to the ISO standards of the company.
- Organize the pick-up and delivery of freight with proof, according to booking.
- Reserve space and follow up with transporters to ensure merchandise is shipped on the planned date.
- Transmit a written notice to suppliers with the details of the shipment including rates.
- Update shipment files and inform clients and transporters.
- Invoice clients, ensuring that all charges for services rendered are included, and all costs are applied according to the agreements (if necessary, verify client’s credit with the Accounting Department).
- Comply with company procedures, and within deadlines (performance indicators).
- Establish notice periods and follow up on claims.
- Issue non-conformity notices and customer complaints in accordance with ISO procedures.
- All other tasks as requested by the immediate supervisor.
Qualifications